Everything Changes But You.......NOT!!

This line from a song by Take That suddenly appears in my head when I was starting this blog entry. It just dawned on me that everything changes even you, by that I mean everyone and anyone. The past few weeks and days have all been about change, that's what life really is. Haziq just turned one year on 15 June 2004. I've suddenly been elevated to a higher responsibility position due to the departure of Am to Kuantan. It really is scary and daunting but my motto in life at the moment is to take things one day at a time. It is not an impossible task and equipped with the right tools and people, anyone can do this job. It's not like a PM's position, right? Nevertheless, similar perks would've been great.

There's a lot of work to be done and with Am away in Kuantan, the boss now wants us to fly on our own. And it really is a swim or sink situation. Challenges are abound but so far we've been able to handle them. Things like no office space, no PCs for the new people to work on. These can all be dealt with given time and resources. I just hope they can focus on the job and have the dedication to stay the path. I guess it is my job now to lead them. Funny how things turned out, eh?

With new people, there will be new challenges as well. I saw one example yesterday a situation concerning one of the new people. It really is kind of simple actually. A user called the IT office at 4 pm, which is the end of office hours on a Thursday here. The user is having some problems with his PC but his office is like so far away inside the plant. Of course the new guy who answered the phone wanted to go back and was relunctant to attend to that user's problem. The new guy cited that it's already at the end of office hours and basically gave the message to the user that it's too late, can we do this next week? To me, that's not a good response to the user. He must be thinking that we're providing crap services. The new guy should've tried to understand the user's problem and give other alternatives like logging in to another PC or inviting him to the IT office and do his work there and so on. Instead of closing one door, other doors need to be opened. That's what our job is, to provide service and assist the users. They don't want to listen about no connection, server problems or virus. They just want to do their jobs so it's our job to take up the problems. It's not an easy job but I guess I like the part about helping people which kind of draws me to it. It does get exasperating at moments but once I know I've helped a user in completing their work, I get a feeling of satistaction. I suppose best practices say there shouldn't be any problems in the first place but hey, we are in the real world and things do screw up.

So, mindset change is required and as I also have a lot to learn, the new people also need to catch up in terms of knowledge and culture.

My God! England is SO DAMN STUUUPID!!!

I can't believe those bunch of idiots. Already leading by one goal, got the chance to finish France off with that penalty and Becks couldn't get even that right. Down to the 90th minute, Zizou got a free kick and converted it. Shit lah. After that a cock up combination by 2 Liverpool players, one currently playing for it, the other is an ex. In the end, France got a penalty and Zizou effortlessly scored it. From facing defeat, they got a win. Call that class or what? England was too negative in the 2nd half and it serves them right, I suppose.